• Managed Detection Response (MDR) Account Manager

    Location US-TX-Dallas | US-IL-Chicago
    Risk Consulting
  • Company Overview

    Your Journey at Crowe Starts Here:

    At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us! 

    Position Summary

    • The Managed Detection and Response Account Manager, is a key member of the Crowe Managed Security Services team that develops and closes opportunities for Crowe’s Managed Detection and Response offerings in new and existing mid-market and enterprise accounts.


      This role requires a deep understanding of the market and technology offerings that Crowe provides, including our industry verticals, cybersecurity services and technology solutions, our competitor’s offerings, and the ability to use this knowledge to account plan and successfully close opportunities. The successful Account Manager drives a superior customer experience by delivering Managed Security Services solutions tailored to customer needs and can meet and beat their assigned quota.




      Key Performance Requirements:

      • Acquire New Business: Ability and desire to develop and close new MDR/MSS opportunities, across a national territory and client industries.
      • Independence & Risk Governance: Ability to understand, adhere and succeed within an organization with independence and risk governance requirements.
      • Opportunity Lifecycle Management: Fully participate in all areas of our sales lifecycle to include, nurturing, and prospecting, qualifying, purposing, and closing an opportunity.
      • Account Plan Development: Working with Crowe’s Partners, Sr. Managers, and Cybersecurity Account Managers to develop and prepare strategic sales and account plans, and maintain and update accordingly throughout the opportunity lifecycle.
      • Contract Negotiations: Crowe Managed Security Services, and Managed Detection and Response services are delivered via an annual or multi-year contract which the Account Manager will participate in the underlying client financial and services model and execution of the agreement.
      • Post Sales Account Management: Maintain awareness and status of all vital contractual obligations within your managed services client base, facilitating customer meetings and communications regarding deliverables where necessary.  Additionally, look to advance other Crowe solutions and services within your client base both independently or with other Crowe team members.



    • 5-10 years of Enterprise Account Management experience.
    • Preferred 2+ years’ experience selling MSP/MSS offerings.
    • Ability to articulate the value proposition of a managed security service.
    • Ability to complete sales meetings and presentations independently, with little to no supervision at the highest levels of an organization.
    • Ability to travel on short notice and cover a national client footprint.



    Risk Consulting is organized by both industry specializations (financial services, healthcare, public sector, life sciences, and technology) and solutions (anti-money laundering, regulatory and compliance, internal audit, digital security, strategic risk, GRC Technologies and third party risk). Our Risk Consulting practice is focused on collaborating with our clients to embed technology and use data to unlock business foresight in order to create a strategic advantage from risk and compliance.



    We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and dreams.


    Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.


    Visit and find out what it's like to work at one of the “50 Best Workplaces for New College Graduates.” Crowe ranked seventh on this Fortune list, in addition to being named one of Fortune’s “Top 100 Best Companies to Work For” and among Fortune’s “20 Best Workplaces in Consulting & Professional Services”.  In these surveys, Crowe personnel attribute the following policies to making Crowe a great place to work:


    Innovation: Each year, Crowe invests about two percent of firm revenue in new product development funding to develop ideas brought forward by its people. Building upon a foundation of deep industry specialization, Crowe professionals follow a detailed innovation road map to create original, practical solutions that help address their clients’ biggest challenges. This process allows them to see their ideas through from start to finish.


    Mobility strategy: Rolled out more than two years ago, this strategy defied the norm of the professional services industry. It allows Crowe personnel to work where they’re most productive – whether that be the office, their home or elsewhere – and wear jeans while they’re in the office. This policy continues to receive great reviews on annual internal employee engagement surveys.


    Benefits: The firm promotes healthy living through its internal well-being portal, which allows Crowe individuals to complete wellness activities – such as exercise challenges, healthy eating, doctor visits and mindful lifestyle changes – for gift cards and health insurance premium reductions. Additionally, on top of its healthcare and retirement programs, Crowe recently expanded its paid time off policies for military leave and all new parents.


    Community service: 

    Recently acknowledged in the Fortune Best Workplaces for Giving Back list, the firm places a high priority on community service. In honor of the firm’s 75th year, Crowe personnel not only achieved, but surpassed their goal of 75,000 hours of volunteering. We're proud to announce that we volunteered 82,000 hours – giving back to the communities where we live and work. That’s the equivalent of 39 full-time employees at the nonprofits we served! In addition, Crowe has policies in place to align its charitable contributions with the volunteer efforts of its people.




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