• Software Support Analyst- Applied Technology - Tax

    Location US-IN-Indianapolis | US-IL-Chicago | US-MI-Grand Rapids
    Applied Technology
  • Company Overview

    Your Journey at Crowe Starts Here:

    At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us! 

    Position Summary

    Crowe is looking for a Software Support Analyst who will be responsible for day-to-day operations supporting several of our Tax products and our clients’ use of them.  The role involves ownership of researching, triaging, and resolving issues that arise from client use of the product.  The position will involve a high degree of customer interaction and attention to detail to research and report issues in concert with the Crowe team.  There will be minimal travel involved and most issues are submitted via email or phone.  Excellent written skills and experience providing excellent customer service is a must.  This candidate must be able to perform under pressure.




    • 1-2 years of software support experience.
    • Must have 1-2 years of experience with phone and email communications with clients.
    • Must have a minimum of a Bachelor's Degree or equivalent experience.
    • Must have strong organizational skills, attention to detail, and excellent client service orientation.
    • Should be comfortable working in a self-directed manner.
    • The ability to remain calm in a fast-paced environment will be key to the success of this individual.
    • Experience working for technology consulting or software development environment is helpful.
    • Must have a solid reputation and references with previous clients, contacts, partners, etc.
    • Demonstrated strong communication skills as evidenced by ability to articulate technical and business concepts to diverse audiences.
    • Quality Assurance experience a plus, but not required.

    About the Team:

    Applied Technology professionals at Crowe lead the software development efforts for the firm and build technology solutions in a consistent and reliable way. Applied Technology owns the software development competency for the firm, which is tied to standardized processes, practices, policies and controls for client-facing products and projects. Team members share expertise across various industries, targeting manufacturing and distribution, government, healthcare, financial services, and private equity groups based on demand from other Business Units. You will learn and build on a wide range of technologies in an environment where innovation and new ideas are highly encouraged. Hop on board to join one of the fastest growing technology consulting practices in the industry.


    Our Benefits:

    At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you.


    How You Can Grow:

    We will cultivate your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach who will guide you in your career goals and aspirations. Learn more about where talent can prosper.

    More about Crowe:

    Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.







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