• Tax Technical Support Analyst

    Location US-IN-South Bend | US-IL-Chicago | US-IN-Indianapolis | US-CA-Sherman Oaks
  • Company Overview


    At Crowe, you have the opportunity to deliver creative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their dedication to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our dedication to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

    Position Summary

    This role is responsible for the daily support and administration of key tax applications that are used to deliver services to our clients.



    • Perform 2nd and 3rd level support for all tax applications, including but not limited to, OneSource Income Tax, CCH Axcess Tax, CaseWare, CaseView, GoSystem Tax RS, Sage FAS, Crowe Tax Connect and others. This includes performing root cause analysis, handling escalated incidents in a manner consistent with established service level agreements, documenting common resolutions, keeping management apprised of support trends and making recommendations for improvements.
    • Perform application administration activities including managing and assisting with the periodic roll outs of software updates and add-ons, conducting application testing, documenting enhancements, and updating system configurations
    • Manage and assist in peak season preparations, including annual tax patch releases, testing of year end application updates, and distribution of tax organizers
    • Participate in monitoring and problem logging and resolution, and contribute to possible process improvements
    • Maintain awareness and understanding of tax tools used by delivery units. Maintain understanding of how these tools are used to deliver services to clients. Maintain tactical relationships with key vendors and Tax (BU representatives) personnel.
    • Run and create accurate queries of tax applications upon request.
    • Fulfill conversion and new setup requests for various applications including, but not limited to, OneSource Income Tax, CaseWare, CCH Axcess Tax, GoSystem RS, FAS and others.
    • Manage (Implement) conversions to Crowe tax software for acquired firms.
    • Manage miscellaneous assigned projects.



    • Demonstrates ability to analyze users and software vendors
    • Experience serving as a liaison between internal client users and software vendors
    • Ability to communicate effectively
    • Ability to work independently with broad direction and little supervision
    • Ability to develop strong business relationships
    • Working knowledge of Microsoft Windows 10/Office 365
    • Familiarity with ServiceNow, Active Directory & Group Policy
    • Understanding of eFile diagnostic codes as they relate to tax filings
    • Demonstrates openness to new challenges and opportunities
    • Experience in tax preparation and support for accounting and tax applications



    • BS degree in Accounting or MIS-related field.
    • Industry certification, a plus.
    • Estimate an annual average of 10 to 15% overtime. Overtime will be required in order to meet critical deadlines and during busy season months.
    • Ability to work remotely effectively across a geographically dispersed team
    • Travel required – less than 15%



    We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and dreams.


    Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.


    Visit and find out what it's like to work at one of the “50 Best Workplaces for New College Graduates.” Crowe ranked seventh on this Fortune list, in addition to being named one of Fortune’s “Top 100 Best Companies to Work For” and among Fortune’s “20 Best Workplaces in Consulting & Professional Services”.  In these surveys, Crowe personnel attribute the following policies to making Crowe a great place to work:


    Innovation: Each year, Crowe invests about two percent of firm revenue in new product development funding to develop ideas brought forward by its people. Building upon a foundation of deep industry specialization, Crowe professionals follow a detailed innovation road map to create original, practical solutions that help address their clients’ biggest challenges. This process allows them to see their ideas through from start to finish.


    Mobility strategy: Rolled out more than two years ago, this strategy defied the norm of the professional services industry. It allows Crowe personnel to work where they’re most productive – whether that be the office, their home or elsewhere – and wear jeans while they’re in the office. This policy continues to receive great reviews on annual internal employee engagement surveys.


    Benefits: The firm promotes healthy living through its internal well-being portal, which allows Crowe individuals to complete wellness activities – such as exercise challenges, healthy eating, doctor visits and mindful lifestyle changes – for gift cards and health insurance premium reductions. Additionally, on top of its healthcare and retirement programs, Crowe recently expanded its paid time off policies for military leave and all new parents.


    Community service: Recently acknowledged in the Fortune Best Workplaces for Giving Back list, the firm places a high priority on community service. In honor of the firm’s 75th year, Crowe personnel are working toward a combined goal of 75,000 hours of volunteering, which they’re well on their way to achieving. In addition, Crowe has policies in place to align its charitable contributions with the volunteer efforts of its people.









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