Crowe

  • Governance, Risk and Compliance (GRC) Managed Services Coordinator

    Location US-IL-Chicago | US-IN-Indianapolis | US-IL-Oak Brook Terrace | US-IN-South Bend | US-TX-Dallas | US-GA-Atlanta | US-CA-San Francisco | US-CA-Sherman Oaks | US-FL-Fort Lauderdale | US-NY-New York | US-IN-Indianapolis | ...
    ID
    16459
    Category
    Risk Consulting
  • Company Overview

    Your Journey at Crowe Starts Here:

    At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

    Position Summary

    Locations:  Chicago, Oak Brook, IL, Dallas, Atlanta, San Francisco, Los Angeles, LA, Fort Lauderdale, New York, Indianapolis, Grand Rapids & Columbus. We are open to other major cities with easily accessible airport access where we do not have a Crowe office location.

     

    Job Summary:

    The position provides support to the GRC Managed Services function relative to performing RSA Archer administrator tasks, including: the administration of reports, processing user access request, password resets, end user support and training, as well as first line support and problem troubleshooting.  Additional responsibilities include client scheduling, client invoicing, maintaining standard operating procedures and the creation of end user guides.  Our Managed Services client teams help companies perform their business processes in an efficient manner by leveraging Crowe personnel to perform many tasks.  Key daily job functions may include the following:

    • Performing level 1 RSA Archer administrator support activities, as instructed by clients and Crowe personnel
    • The creation and maintenance of Archer support documents and user guides.
    • Tracking assessment activities and correspondence
    • Supporting the production of status reports
    • Assisting with staff scheduling and rescheduling
    • Performing independence and conflict checks according to Firm protocol
    • Supporting the billing process, including manually entering in invoice and expense information into client billing systems, generating a list of assessments to be billed based on tracking reports, and reconciliation of invoices received against assessments performed.
    • Monitoring shared email inboxes and taking necessary response actions
    • Coordinating the setup of virtual desktops for international resources
    • Tracking contact information for stakeholders
    • Escalating, including emails and phone calls for nonresponsive clients and third parties
    • Spelling and grammar checks for deliverables and client communications
    • Maintenance of Standard Operating Procedures and Templates for the team generally and for specific accounts.
    • Assisting in other RSA Archer activities, such as writing user  test scripts, performing user acceptance testing and documenting configuration settings

    Qualifications

    • Proven learning agility to be proficient performing level 1 system administrator activities.  RSA Archer eGRC experience preferred, not required.
    • Basic to intermediate level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required.
    • Ability to teach and guide others on use of software, tool and process and utilize both technical and interpersonal skills to assist clients.
    • Job Experience in coordination, communications, and tracking
    • Experience working in a fast paced environment is highly preferred
    • High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service.
    • Highly effective and polished verbal and written communication skills with competency in grammar and attention to detail.
    • Ability to manage project schedules and client expectations
    • Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs.
    • Demonstrate openness to new challenges and opportunities and continuous learning.
    • Ability to work some overtime as needed around peak business periods, project schedules, meetings or events.

     

     

    ABOUT THE TEAM:

    Risk Consulting is organized by both industry specializations (financial services, healthcare, public sector, GRC Technologies Integration and emerging industries) and solutions (anti-money laundering, regulatory and compliance, internal audit, cybersecurity, emerging global solutions, GRC Technologies and third party risk). Risk Consulting provides governance, risk and compliance expertise to keep clients advised of emerging trends, industry benchmarks and best practices.

     

    At Crowe, we strongly endorse an open door policy.  Our partners are approachable and accessible across the entire organization. Our team-based culture encourages partners to be in touch with our professionals and active on client projects. The partners of our company lead by example and maintain a strong two-way channel of communication with their teams.  We strive to create an environment that is relaxed, fun, dynamic and fulfilling.  Our team-based culture has not only resulted in successful projects, but in long lasting friendships as well.  Overall, our people find their career choices to be highly rewarding and fulfilling.

     

    HOW YOU CAN GROW:

    We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and dreams.

     

    Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

      

    Visit Crowe.com and find out what it's like to work at one of the “50 Best Workplaces for New College Graduates.” Crowe ranked seventh on this Fortune list, in addition to being named one of Fortune’s “Top 100 Best Companies to Work For” and among Fortune’s “20 Best Workplaces in Consulting & Professional Services”.  In these surveys, Crowe personnel attribute the following policies to making Crowe a great place to work:

     

    Innovation: Each year, Crowe invests about two percent of firm revenue in new product development funding to develop ideas brought forward by its people. Building upon a foundation of deep industry specialization, Crowe professionals follow a detailed innovation road map to create original, practical solutions that help address their clients’ biggest challenges. This process allows them to see their ideas through from start to finish.

     

    Mobility strategy: Rolled out more than two years ago, this strategy defied the norm of the professional services industry. It allows Crowe personnel to work where they’re most productive – whether that be the office, their home or elsewhere – and wear jeans while they’re in the office. This policy continues to receive great reviews on annual internal employee engagement surveys.

     

    Benefits: The firm promotes healthy living through its internal well-being portal, which allows Crowe individuals to complete wellness activities – such as exercise challenges, healthy eating, doctor visits and mindful lifestyle changes – for gift cards and health insurance premium reductions. Additionally, on top of its healthcare and retirement programs, Crowe recently expanded its paid time off policies for military leave and all new parents.

     

    Community service: Recently acknowledged in the Fortune Best Workplaces for Giving Back list, the firm places a high priority on community service. In honor of the firm’s 75th year, Crowe personnel are working toward a combined goal of 75,000 hours of volunteering, which they’re well on their way to achieving. In addition, Crowe has policies in place to align its charitable contributions with the volunteer efforts of its people.

     

    EOE

    M/F/D/V

     

     

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