• Platform Technical Support - Level 1

    Location US-IN-South Bend | US-IL-Oak Brook Terrace | US-IN-Indianapolis
  • Company Overview


    At Crowe, you have the opportunity to deliver creative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their dedication to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our dedication to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

    Position Summary


    • Responsible for providing 1st level end user and technical support for the Crowe business delivery platforms.
    • Assist/support end users with basic tasks to help ensure the application platform provides the greatest benefit.
    • Work closely with Level 2 support partners to communicate chronic issues reported by the end users, test prospective new releases, suggest administrative enhancements, and work to improve the overall value of the application.
    • Accountable for meeting established service level agreements and managing application governance process and procedures. Provides training to other Information Services (IS) Staff when necessary.
    • Availability for application support during non-business hours may be required, especially during busy season.
    • Create and update knowledge base articles (KCS) for internal and external use


    Skill sets required include:

    • Knowledge of software and hardware technologies
    • Demonstrates teamwork and collaboration with Platform Support Team, across IS and firm’s Business Unit groups.
    • Demonstrates proficiency in Microsoft Windows and Microsoft Office
    • Demonstrates excellent communications skills in technical writing, training, and making group presentations
    • Demonstrate understanding of core customer service skills
    • Ability to work effectively across a geographically dispersed team

    Technical skill sets preferred include:

    • Technical understanding of ServiceNow
    • Technical understanding of Active Directory

    Minimum Qualifications: 

    • A two-year degree in CIS/MIS or related field experience is required. BA/BS preferred. Customer service training/experience with relevant application certifications is highly desirable.
    • Estimate an annual average of 10 to 15% overtime. Overtime will be required in order to meet critical deadlines and during busy season months.


    We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and dreams.


    Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.


    Visit and find out what it's like to work at one of the “50 Best Workplaces for New College Graduates.” Crowe ranked seventh on this Fortune list, in addition to being named one of Fortune’s “Top 100 Best Companies to Work For” and among Fortune’s “20 Best Workplaces in Consulting & Professional Services”.  In these surveys, Crowe personnel attribute the following policies to making Crowe a great place to work:


    Innovation: Each year, Crowe invests about two percent of firm revenue in new product development funding to develop ideas brought forward by its people. Building upon a foundation of deep industry specialization, Crowe professionals follow a detailed innovation road map to create original, practical solutions that help address their clients’ biggest challenges. This process allows them to see their ideas through from start to finish.


    Mobility strategy: Rolled out more than two years ago, this strategy defied the norm of the professional services industry. It allows Crowe personnel to work where they’re most productive – whether that be the office, their home or elsewhere – and wear jeans while they’re in the office. This policy continues to receive great reviews on annual internal employee engagement surveys.


    Benefits: The firm promotes healthy living through its internal well-being portal, which allows Crowe individuals to complete wellness activities – such as exercise challenges, healthy eating, doctor visits and mindful lifestyle changes – for gift cards and health insurance premium reductions. Additionally, on top of its healthcare and retirement programs, Crowe recently expanded its paid time off policies for military leave and all new parents.


    Community service: Recently acknowledged in the Fortune Best Workplaces for Giving Back list, the firm places a high priority on community service. In honor of the firm’s 75th year, Crowe personnel are working toward a combined goal of 75,000 hours of volunteering, which they’re well on their way to achieving. In addition, Crowe has policies in place to align its charitable contributions with the volunteer efforts of its people.





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