• Process Improvement Lead - Performance Healthcare

    Location US-IN-Indianapolis
  • Company Overview

    Your Journey at Crowe Starts Here:

    At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us! 

    Position Summary

    Process Improvement Lead for Healthcare Consulting practice.  Responsibilities include supporting the identification and evaluation of the organization’s risk areas to identify process improvement opportunities, monitor and communicate results of initiatives to leadership, and drive the process changes in complex operational environments. He/She will be responsible for developing future processes that are lean, efficient, and effective in accomplishing goals and requirements. He/She will also need to assist in building a process improvement team within the Healthcare Consulting practice. The position would require up to 50% travel.



    Crowe Healthcare Delivery Unit:

    Has an exceptional client base, including virtually all of the largest not-for-profit and for-profit health systems, as well as many prominent academic medical centers and regional health systems.  We work with the leading health systems in the U.S., which has historically only been the domain of the Big 4.


    We are very innovative and embrace applied technology in everything we take to market.  Our significant growth has been a direct result of our cutting-edge application of technology to solve traditional consulting opportunities that create unique value for our clients.  We are a blend of consulting services and proprietary software development, with a significant bench of internal software developers on staff.


    Our leadership is largely comprised of ex-Big 4 talent that are dedicated to providing world-class services, but in a culture of “building value with values”, including our unique partnership structure of equal sharing and our Win3 management philosophy.  Healthcare is a key growth industry for Crowe.



    Skill Set Required:

    • Project Management

    • Process Improvement / Optimization

    • Collaboration across all areas of our delivery (e.g. product development, product support) and across all levels of our practice from Intern to Partner

    • Experience mentoring and coaching others

    • Proven leadership skills demonstrating strong judgment, problem solving, and decision making abilities

    • Strong problem solving and conflict resolution skills

    Minimum Qualifications:

    • 5+ years of experience required in leading process improvement initiatives
    • Must have a minimum of a Bachelor's Degree
    • Six Sigma certification (Black Belt, Master Black Belt or Champion) preferred
    • Project Management Professional Certification from PMI is a plus, but not required
    • Healthcare and product development experience are a plus, but not required
    • Knowledge of Six Sigma tools and methodologies including DMAIC, Lean, Kaizen, DFSS, Reengineering, and Process Management
    • Must have a solid reputation and references with previous clients, contacts, partners, etc.
    • Demonstrated strong communication skills as evidenced by ability to articulate technical and business concepts to diverse audiences
    • Must have strong organizational skills, attention to detail, and excellent client service orientation

    About the Team:

    The Performance consulting team at Crowe provides extensive, industry-focused experience to help organizations improve their performance through a portfolio of innovative technology solutions.  Above all, Crowe’s Performance consulting team is frequently singled out by satisfied clients for their high professional standards, industry expertise, innovative technology solutions and responsive hands-on approach to client service. Learn more about our Performance Consulting team.


    Our Benefits:

    At Crowe, we know that great people is what makes a great firm.  We value our people and offer employees a comprehensive benefits package. 

    Learn more about what working at Crowe can mean for you.


    How You Can Grow:

    We will nurture your talent in an inclusive culture that values diversity.  You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper.  


    More about Crowe:

    Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.



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